For users who have an active membership, created prior to August 1st 2016, please visit our Member Support page for information regarding changes to your account.

Customer Support

Need some help? We understand that sometimes you just need to get a hold of a real person, that's why we're here for you 24 hours a day. Please use the methods below to contact our customer support reps 24 hours a day!

Contact Information

Phone: 1-800-685-9236 (USA only)
International Phone: 1-818-880-9021 (Outside USA)
Mailing Address: VS Media Inc.
4607 Lakeview Canyon Rd.
Westlake Village, CA 91361 USA

Submit a Support Request

Our 24/7/365 live customer service representatives respond to all received emails. To ensure you get our response, please enable receiving messages from VS Feedback Also, you might need to check your spam folder.

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